More good news......
From: Summers, Martin (STFC,RAL,SC) <martin.summers(a)stfc.ac.uk>
Sent: 22 August 2024 11:19
To: Foxley, Sarah (STFC,RAL,ISIS) <sarah.foxley(a)stfc.ac.uk>
Subject: Your STFC CLOUD VM "isis-cloud-linux-11" IP 172.16.103.234 has died and is unrecoverable
Hello Sarah,
The hardware system that was hosting your virtual machine "isis-cloud-linux-11" on IP address 172.16.103.234, ID add0fe4f-c3e6-441e-90ea-77e9809f147c has failed as the "hypervisor" that your VM was living on has had a catastrophic disk failure, which makes the virtual machine un-recoverable.
Sorry to be the bearer of bad news ! Your best option is to build a new VM. If you are unable to delete the old VM - let me know and I can clear up the database from this side.
We are tracking this issue at our end as Jira call STFCCLOUD-7763 if you wish a reference number.
Regards,
Martin Summers
(STFCCLOUD support)
I'm glad I didn't get round to posting that we were not going to take things offline because it does seem that we are still going to have to.....
From: Smith, Jodie (STFC,RAL,COO) <jodie.l.smith(a)stfc.ac.uk> On Behalf Of Estate-Helpdesk (RAL)
Sent: 13 August 2024 09:53
To: Estate-Helpdesk (RAL) <RALhelpdesk(a)stfc.ac.uk>; R3 Staff <RAL_R_3_Staff(a)stfc.ac.uk>; Digital Infrastructure (IT) Service Desk <diservicedesk(a)stfc.ac.uk>; Shuttle, Anthony (STFC,RAL,ISIS) <anthony.shuttle(a)stfc.ac.uk>
Cc: Bartram, Richard (STFC,RAL,COO) <richard.bartram(a)stfc.ac.uk>; Wiltshire, Andrew (STFC,RAL,COO) <andrew.wiltshire(a)stfc.ac.uk>
Subject: RE: R3 Planned Power Outage - 22nd August - Cancelled
Good morning,
Please ignore the below communications, this has been sent in error and we can confirm that the planned power outage is still scheduled for 22nd August.
Apologies for any confusion and inconvenience caused.
Kind Regards
Jodie Smith| Helpdesk Team Leader
Estates Services | Science and Technology Facilities Council
Estates Helpdesk: 01235 446644
Web: stfc.ukri.org<http://stfc.ukri.org/>
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STFC is part of UK Research and Innovation. For more information visit stfc.ukri.org<http://www.stfc.ukri.org/>
From: Estate-Helpdesk (RAL) <RALhelpdesk(a)stfc.ac.uk<mailto:RALhelpdesk@stfc.ac.uk>>
Sent: 09 August 2024 15:24
To: R3 Staff <RAL_R_3_Staff(a)stfc.ac.uk<mailto:RAL_R_3_Staff@stfc.ac.uk>>; Digital Infrastructure (IT) Service Desk <diservicedesk(a)stfc.ac.uk<mailto:diservicedesk@stfc.ac.uk>>; Shuttle, Anthony (STFC,RAL,ISIS) <anthony.shuttle(a)stfc.ac.uk<mailto:anthony.shuttle@stfc.ac.uk>>
Cc: Bartram, Richard (STFC,RAL,COO) <richard.bartram(a)stfc.ac.uk<mailto:richard.bartram@stfc.ac.uk>>; Wiltshire, Andrew (STFC,RAL,COO) <andrew.wiltshire(a)stfc.ac.uk<mailto:andrew.wiltshire@stfc.ac.uk>>
Subject: R3 Planned Power Outage - 22nd August - Cancelled
Importance: High
Dear All
Unfortunately, due to complications, the planned power outage in R3 will no longer take place on the 22nd August as originally planned.
A revised date will be confirmed once known.
We apologise for any inconvenience caused.
With kind regards
Donna
Donna Green | Senior Customer Service Manager
Estates Services | Science and Technology Facilities Council
Ext: 5633 | Direct Dial: 01235 445633 | www.stfc.ac.uk<http://www.stfc.ac.uk/>
Mobile: 07857665153
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Discover Your Colour Preferences: The Art of Dialling Up or Down for Maximum Impact with Insights Discovery<https://ukri.sharepoint.com/sites/thesource-stfc/SitePages/Insights-Discove…>
Dear all,
We will need to work out what impact this is likely to have on our runners. Although none of them are located in R3 the network server is and we've found we've been unable to remotely access the physical runners and the Windows runners.
I think the safest option might be to put Jenkins into shutdown at 3:30pm that day (a Thursday) to hopefully allow jobs to finish before the power outage starts. We can then put Jenkins back on the following morning once we're sure it's all working again.
It will affect our ORNL colleagues most but it can't be helped.
Thanks
Sarah
From: Wiltshire, Andrew (STFC,RAL,COO) <andrew.wiltshire(a)stfc.ac.uk>
Sent: 26 July 2024 10:57
To: R3 Staff <RAL_R_3_Staff(a)stfc.ac.uk>; Digital Infrastructure (IT) Service Desk <diservicedesk(a)stfc.ac.uk>
Cc: Estate-Helpdesk (RAL) <RALhelpdesk(a)stfc.ac.uk>; Bartram, Richard (STFC,RAL,COO) <richard.bartram(a)stfc.ac.uk>
Subject: Re: Planned Power Outage - 22nd August 5PM
Good morning all,
I realised I forgot to mention that R3 will have no power for the duration of the works.
Kind Regards,
Andrew
Andrew Wiltshire EngTech TMIET
Co-ordinating Authorised Person (Electrical)
Estates Services
Science and Technology Facilities Council
Mobile: 07833 294645
Web: stfc.ukri.org<http://stfc.ukri.org/>
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STFC is part of UK Research and Innovation www.ukri.org<http://www.ukri.org/>
For more information visit stfc.ukri.or<http://www.stfc.ukri.org/>g
________________________________
From: Wiltshire, Andrew (STFC,RAL,COO)
Sent: 26 July 2024 10:50
To: R3 Staff <RAL_R_3_Staff(a)stfc.ac.uk<mailto:RAL_R_3_Staff@stfc.ac.uk>>; Digital Infrastructure (IT) Service Desk <diservicedesk(a)stfc.ac.uk<mailto:diservicedesk@stfc.ac.uk>>
Cc: Estate-Helpdesk (RAL) <RALhelpdesk(a)stfc.ac.uk<mailto:RALhelpdesk@stfc.ac.uk>>; Bartram, Richard (STFC,RAL,COO) <richard.bartram(a)stfc.ac.uk<mailto:richard.bartram@stfc.ac.uk>>
Subject: Planned Power Outage - 22nd August 5PM
Good Morning,
I am writing to inform you that Estates are planning a planned power outage on August 22nd at 5PM for approximately 2 hours.
This is to carry out Fixed Wire Testing remedial works. Estates will ensure that all systems are fully operational after the works have been carried out.
Can you please reply if there are any issues.
Estates Helpdesk will send out official communications in due course.
Kind Regards,
Andrew
Andrew Wiltshire EngTech TMIET
Co-ordinating Authorised Person (Electrical)
Estates Services
Science and Technology Facilities Council
Mobile: 07833 294645
Web: stfc.ukri.org<http://stfc.ukri.org/>
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STFC is part of UK Research and Innovation www.ukri.org<http://www.ukri.org/>
For more information visit stfc.ukri.or<http://www.stfc.ukri.org/>g