- Mantid-devops - lists.mantidproject.org

by Porkbun Support

porkbun.com | 2FA Code Hello there, Your 2FA code is: XMONHGQLUM Thank you, The Porkbun Team <https://twitter.com/Porkbun> <https://www.facebook.com/PorkbunLLC/> <https://porkbun.com> *Porkbun, LLC* 21370 SW Langer Farms Parkway, Suite 142-429 Sherwood, OR 97140, US 1.855.PORKBUN (1.855.767.5286) support(a)porkbun.com <mailto:support@porkbun.com?subject=Account%20Creation%20Inquiry> ICANN Registrant Educational Materials <https://www.icann.org/resources/pages/educational-2012-02-25-en> *Copyright Porkbun, LLC, all rights reserved* 86.20.146.133

11 months, 1 week

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porkbun.com | Auto Renewal Failed - credit card error

by Porkbun Support

porkbun.com | Auto Renewal Failed - credit card error = Uh oh! = We attempted to auto renew products in your account but we were unable to charge your current billing profile. Please login to your account at Porkbun.com and update your billing information or renew your domains manually. The error message we got from the credit card processor was: "Your card was declined.". Domain Product Expires In Auto Renew Billing Information staging-mantidproject.orgDomain Renewal3 Day(s)ONFAILED Update Billing Information <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u…> = AUTO RENEW POLICY = With auto renew turned on, we will keep attempting to renew your domains and other products for you. You can always change your auto renew settings here <https://porkbun.com/account/domains?utm_source=porkbun&utm_medium=email&utm…>. = DID YOU KNOW? = Once your domain expires it will eventually get deleted and any services you have attached to it, such as a website or a custom email address, will stop working. If you don't renew your domain, it will be released to the public and anyone will be able to purchase it. Update Billing Information <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u…> Have a question? Our support team is here to help. You can call us at 1.855.767.5286 or send us a note <https://porkbun.com/support?utm_source=porkbun&utm_medium=email&utm_campaig…>, whichever you prefer. Learn more <http://kb.porkbun.com/article/37-what-happens-if-i-let-my-domain-expire?utm…> about grace periods and what happens to your domains once they expire. <https://twitter.com/Porkbun> <https://www.facebook.com/PorkbunLLC/> <https://porkbun.com> *Porkbun, LLC* 21370 SW Langer Farms Parkway, Suite 142-429 Sherwood, OR 97140, US 1.855.PORKBUN (1.855.767.5286) support(a)porkbun.com <mailto:support@porkbun.com?subject=Account%20Creation%20Inquiry> ICANN Registrant Educational Materials <https://www.icann.org/resources/pages/educational-2012-02-25-en> *Copyright Porkbun, LLC, all rights reserved*

11 months, 1 week

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porkbun.com | Auto Renewal Failed - credit card error

by Porkbun Support

porkbun.com | Auto Renewal Failed - credit card error = Uh oh! = We attempted to auto renew products in your account but we were unable to charge your current billing profile. Please login to your account at Porkbun.com and update your billing information or renew your domains manually. The error message we got from the credit card processor was: "Your card was declined.". Domain Product Expires In Auto Renew Billing Information staging-mantidproject.orgDomain Renewal4 Day(s)ONFAILED Update Billing Information <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u…> = AUTO RENEW POLICY = With auto renew turned on, we will keep attempting to renew your domains and other products for you. You can always change your auto renew settings here <https://porkbun.com/account/domains?utm_source=porkbun&utm_medium=email&utm…>. = DID YOU KNOW? = Once your domain expires it will eventually get deleted and any services you have attached to it, such as a website or a custom email address, will stop working. If you don't renew your domain, it will be released to the public and anyone will be able to purchase it. Update Billing Information <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u…> Have a question? Our support team is here to help. You can call us at 1.855.767.5286 or send us a note <https://porkbun.com/support?utm_source=porkbun&utm_medium=email&utm_campaig…>, whichever you prefer. Learn more <http://kb.porkbun.com/article/37-what-happens-if-i-let-my-domain-expire?utm…> about grace periods and what happens to your domains once they expire. <https://twitter.com/Porkbun> <https://www.facebook.com/PorkbunLLC/> <https://porkbun.com> *Porkbun, LLC* 21370 SW Langer Farms Parkway, Suite 142-429 Sherwood, OR 97140, US 1.855.PORKBUN (1.855.767.5286) support(a)porkbun.com <mailto:support@porkbun.com?subject=Account%20Creation%20Inquiry> ICANN Registrant Educational Materials <https://www.icann.org/resources/pages/educational-2012-02-25-en> *Copyright Porkbun, LLC, all rights reserved*

11 months, 1 week

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porkbun.com | Expiring Domains - 5 days or less

by Porkbun Support

porkbun.com | Expiring Domains - 5 days or less = Hello there! = There are domains in your account (mantidproject) that are expiring in 5 days or less. We suspend most domains after they are expired for 10 days. At about 21 days after expiration domains are sent to third party auction services where auctions start at about 26 days past expiration. You may continue to renew your domains up to 30 days past expiration. Expired domains will be removed from your account at about 31 days past expiration and will typically be deleted between day 35 and day 45. Some domains, such as .cx, must be renewed before expiration to avoid costly redemption fees. Please read the knowledge base article "What happens after a domain expires? <https://kb.porkbun.com/article/37-what-happens-after-a-domain-expires>" for more detailed information. Domain Expires In Auto Renew Billing Information staging-mantidproject.org5 Day(s)YESYES RENEW NOW <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u…> = AUTO RENEW POLICY = We will attempt to auto renew domains with auto renew turned on as long as your account has a valid billing profile. For most domains we will begin to auto renew at 7 days prior to expiration. You can always change your auto renew settings here <https://porkbun.com/account/domains?utm_source=porkbun&utm_medium=email&utm…>. = DID YOU KNOW? = Once your domain expires it will eventually get deleted and any services you have attached to it, such as a website or a custom email address, will stop working. If you don't renew your domain, it will be released to the public and anyone will be able to purchase it. RENEW NOW <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u… > Have a question? Our support team is here to help. You can call us at 1.855.767.5286 or send us a note <https://porkbun.com/support?utm_source=porkbun&utm_medium=email&utm_campaig…>, whichever you prefer. Learn more <http://kb.porkbun.com/article/37-what-happens-if-i-let-my-domain-expire?utm…> about grace periods and what happens to your domains once they expire. <https://twitter.com/Porkbun> <https://www.facebook.com/PorkbunLLC/> <https://porkbun.com> *Porkbun, LLC* 21370 SW Langer Farms Parkway, Suite 142-429 Sherwood, OR 97140, US 1.855.PORKBUN (1.855.767.5286) support(a)porkbun.com <mailto:support@porkbun.com?subject=Account%20Creation%20Inquiry> ICANN Registrant Educational Materials <https://www.icann.org/resources/pages/educational-2012-02-25-en> *Copyright Porkbun, LLC, all rights reserved*

11 months, 1 week

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porkbun.com | Auto Renewal Failed - credit card error

by Porkbun Support

porkbun.com | Auto Renewal Failed - credit card error = Uh oh! = We attempted to auto renew products in your account but we were unable to charge your current billing profile. Please login to your account at Porkbun.com and update your billing information or renew your domains manually. The error message we got from the credit card processor was: "Your card was declined.". Domain Product Expires In Auto Renew Billing Information staging-mantidproject.orgDomain Renewal5 Day(s)ONFAILED Update Billing Information <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u…> = AUTO RENEW POLICY = With auto renew turned on, we will keep attempting to renew your domains and other products for you. You can always change your auto renew settings here <https://porkbun.com/account/domains?utm_source=porkbun&utm_medium=email&utm…>. = DID YOU KNOW? = Once your domain expires it will eventually get deleted and any services you have attached to it, such as a website or a custom email address, will stop working. If you don't renew your domain, it will be released to the public and anyone will be able to purchase it. Update Billing Information <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u…> Have a question? Our support team is here to help. You can call us at 1.855.767.5286 or send us a note <https://porkbun.com/support?utm_source=porkbun&utm_medium=email&utm_campaig…>, whichever you prefer. Learn more <http://kb.porkbun.com/article/37-what-happens-if-i-let-my-domain-expire?utm…> about grace periods and what happens to your domains once they expire. <https://twitter.com/Porkbun> <https://www.facebook.com/PorkbunLLC/> <https://porkbun.com> *Porkbun, LLC* 21370 SW Langer Farms Parkway, Suite 142-429 Sherwood, OR 97140, US 1.855.PORKBUN (1.855.767.5286) support(a)porkbun.com <mailto:support@porkbun.com?subject=Account%20Creation%20Inquiry> ICANN Registrant Educational Materials <https://www.icann.org/resources/pages/educational-2012-02-25-en> *Copyright Porkbun, LLC, all rights reserved*

11 months, 1 week

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porkbun.com | Auto Renewal Failed - credit card error

by Porkbun Support

porkbun.com | Auto Renewal Failed - credit card error = Uh oh! = We attempted to auto renew products in your account but we were unable to charge your current billing profile. Please login to your account at Porkbun.com and update your billing information or renew your domains manually. The error message we got from the credit card processor was: "Invalid account.". Domain Product Expires In Auto Renew Billing Information staging-mantidproject.orgDomain Renewal6 Day(s)ONFAILED Update Billing Information <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u…> = AUTO RENEW POLICY = With auto renew turned on, we will keep attempting to renew your domains and other products for you. You can always change your auto renew settings here <https://porkbun.com/account/domains?utm_source=porkbun&utm_medium=email&utm…>. = DID YOU KNOW? = Once your domain expires it will eventually get deleted and any services you have attached to it, such as a website or a custom email address, will stop working. If you don't renew your domain, it will be released to the public and anyone will be able to purchase it. Update Billing Information <https://porkbun.com/account/domains?actionButton=renew&utm_source=porkbun&u…> Have a question? Our support team is here to help. You can call us at 1.855.767.5286 or send us a note <https://porkbun.com/support?utm_source=porkbun&utm_medium=email&utm_campaig…>, whichever you prefer. Learn more <http://kb.porkbun.com/article/37-what-happens-if-i-let-my-domain-expire?utm…> about grace periods and what happens to your domains once they expire. <https://twitter.com/Porkbun> <https://www.facebook.com/PorkbunLLC/> <https://porkbun.com> *Porkbun, LLC* 21370 SW Langer Farms Parkway, Suite 142-429 Sherwood, OR 97140, US 1.855.PORKBUN (1.855.767.5286) support(a)porkbun.com <mailto:support@porkbun.com?subject=Account%20Creation%20Inquiry> ICANN Registrant Educational Materials <https://www.icann.org/resources/pages/educational-2012-02-25-en> *Copyright Porkbun, LLC, all rights reserved*

11 months, 1 week

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FW: Incident Resolved: "FW: Unable to use timestamp.digicert - [Case Number: 03444802]". Ticket=INC-150472 ItemType=3766 WS=2613 - Digital Infrastructure Service Desk

by Sarah Foxley - STFC UKRI

From: Digital Infrastructure (IT) Service Desk <diservicedesk(a)stfc.ac.uk> Sent: 18 January 2024 09:06 To: Foxley, Sarah (STFC,RAL,ISIS) <sarah.foxley(a)stfc.ac.uk> Subject: Incident Resolved: "FW: Unable to use timestamp.digicert - [Case Number: 03444802]". Ticket=INC-150472 ItemType=3766 WS=2613 - Digital Infrastructure Service Desk When replying, type your text above this line. Ticket Status: Resolved Incident: INC-150472 Subject: FW: Unable to use timestamp.digicert - [Case Number: 03444802] Assignee(s): DS Nets/Comms (L2).Michael Jones; DS Nets/Comms (L2).Rowan Watson; ________________________________ This query is considered resolved and will automatically close after 5 Working Days. ________________________________ Please read the description section below for details of the update. To update the ticket please reply to this email. You can review the ticket by clicking on this link Click here to view Incident in Browser<https://footprintsv20.fed.cclrc.ac.uk/footprints/servicedesk/application.ht…> and logging in with your Federal ID. Subject: FW: Unable to use timestamp.digicert - [Case Number: 03444802] Description: 18/01/2024 09:05 am | Rowan Watson: Hi Sarah, I am closing this ticket, please make a new one when you need to use timestamp again and still having issues. please reference this ticket too. Many thanks, Rowan ________________________________ 11/01/2024 16:22 pm | Rule: When I try outside of STFC network, i get same response with error 404. do you know if a specific port is required and are you able to test again before you need to do it next month? many thanks, Rowan ________________________________ 11/01/2024 10:07 am | Rowan Watson: When I try outside of STFC network, i get same response with error 404. do you know if a specific port is required and are you able to test again before you need to do it next month? many thanks, Rowan ________________________________ 11/01/2024 10:03 am | Rowan Watson: Hi Sarah, What happens when you use the url of http://timestamp.digicert.com/ at home? Many thanks, Rowan ________________________________ 11/01/2024 09:42 am | Sarah Foxley - STFC UKRI: Hi, Yes we are still having issues and they do need to be resolved. We will be trying to sign our next release in about a month’s time. We know it must be an issue with our network as we have tested this on a home PC and were able to do the signing steps. We really do need to be able to sign our Windows package to ensure that anti-virus software doesn’t disable Mantid as this causes a lot of problems for users. Thanks Sarah From: Digital Infrastructure (IT) Service Desk Sent: 11 January 2024 09:25 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Incident Updated: "FW: Unable to use timestamp.digicert - [Case Number: 03444802]". Ticket=INC-150472 ItemType=3766 WS=2613 - Digital Infrastructure Service Desk Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 09:41 am | Rule: Apologies – I will resend the response to the previous e-mail to DI as I also have the same response direct from them. From: Facilities IT (RAL) Sent: 11 January 2024 09:27 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802]; Ticket=FIT-50655 ItemType=45056 WS=45054 Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 09:40 am | Rule: Hi, Yes we are still having issues and they do need to be resolved. We will be trying to sign our next release in about a month’s time. We know it must be an issue with our network as we have tested this on a home PC and were able to do the signing steps. Thanks Sarah From: Facilities IT (RAL) Sent: 11 January 2024 09:27 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802]; Ticket=FIT-50655 ItemType=45056 WS=45054 Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 09:24 am | Rowan Watson: Hi Sarah, I am going through old tickets, I see that there is no response. Are you still having issues? When i connect to http://timestamp.digicert.com/ i get a 404 message, which indicates that it is getting past the firewall [cid:ho3niduh3ySC1XK2ODezQu3yJOFQqQHsHApswGce4NisUXEdNdWwxVJETCRbEjHI-10510997103101.png] many thanks, Rowan ________________________________ 07/07/2023 13:16 pm | Rule: Hi Nets, Can you check the Firewall for this one? I'm assuming it's a firewall issue, no updates have put on the ticket but it's the best I can decipher. Regards Pete ________________________________ 28/06/2023 08:34 am | Peter Worrall: Hi Nets, Can you check the Firewall for this one? I'm assuming it's a firewall issue, no updates have put on the ticket but it's the best I can decipher. Regards Pete ________________________________ 27/06/2023 09:36 am | Sarah Foxley - STFC UKRI: Dear FIT, We are trying to digitally sign the Windows package of the latest Mantid release. It looks like we are blocked from doing the timestamp step. Is this something you can help with? We have the correct certificate and can sign it without the timestamp but would rather not if possible! We contacted DigiCert for help and they provided the response below. We get a blank website rather than a 404 error so we’re definitely being blocked from accessing the site. We need to do this 3 times a year so a long term solution would be preferable. Thanks Sarah From: DigiCert Support Sent: 26 June 2023 18:39 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: RE: Unable to use timestamp.digicert - [Case Number: 03444802] Hello Sarah, Thank you for reaching out to DigiCert Support. Your firewall might be blocking the site. What happens when you try to access the website? There is not a website there but if you get a 404 error it means the server was contacted and is up [cid:UqqbPAh0LHayMzoHGAubeA3WMGIDHE4cNV8818bvmIAvmxmaUGST3KblWLXoTLZk-73109971031019550485051454854455054954949455156454855.png] . If you don't get that message then perhaps the site is being blocked on your end, If you need any additional information feel free to contact us again. Bob DigiCert Support We are constantly looking for ways to improve our customer experience and would love to hear your feedback. Click Here for Survey<https://digicert.my.site.com/survey/survey/runtimeApp.app?invitationId=0Ki4…> or you can email my manager directly at: ts_manager(a)digicert.com<mailto:ts_manager@digicert.com> Thank you from the DigiCert Support Team! --------------- Original Message --------------- From: Sarah Foxley - STFC UKRI [sarah.foxley(a)stfc.ac.uk] Sent: 6/26/2023 6:09 AM To: support(a)digicert.com<mailto:support@digicert.com> Subject: Unable to use timestamp.digicert Dear Digicert Support, I am trying to sign and timestamp an applications we are trying to release. When I use the website http://timestamp.digicert.com it doesn’t seem to work and I get the error message SignTool Error: The specified timestamp server either could not be reached or returned an invalid response. When I have removed the command /tr http://timestamp.digicert.com and done the digital signature without the timestamp it has worked with no errors. What could the issue be? Is the service down? Many thanks Sarah Foxley Sarah Foxley Scientific Software Engineer Science and Technology Facilities Council Phone – 01235 446938 sarah.foxley(a)stfc.ukri.org<mailto:sarah.foxley@stfc.ukri.org> She/Her/Hers [cid:sRb31YqGIcrb0hWB31VlknOnH7h0Z5ypD5Ojtlxz2W0GVQk0tZ7zjOM3RCD2T5IV-10510997103101484849.png] [https://digicert.my.salesforce.com/servlet/servlet.ImageServer?oid=00D60000…] Email sent by:sarah.foxley@stfc.ac.uk ________________________________ If this issue has Not been resolved to your satisfaction please reply to this message within the specified time period. If you have a request/issue that does not relate to this one then please raise a new ticket. Please Do not reply to this message. Tickets that are moved to Closed Status will not be monitored for updates. Please raise a new ticket to ensure that your request is actioned. DI Service Desk Support Details: Email: DIServiceDesk(a)stfc.ac.uk<mailto:DSServiceDesk@stfc.ac.uk> Telephone: 01235 44 (6611) Digital Infrastructure Home Page: https://org.stfc.ac.uk/shared/ITServices/SitePages/home.aspx Service Desk Home Page: https://org.stfc.ac.uk/shared/ITServices/CICTServiceDesk/SitePages/Home.aspx Support Hours: https://org.stfc.ac.uk/shared/ITServices/CICTServiceDesk/SitePages/Availabi…

11 months, 2 weeks

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FW: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802]; Ticket=FIT-50655 ItemType=45056 WS=45054

by Sarah Foxley - STFC UKRI

From: Facilities IT (RAL) <FITservicedesk(a)stfc.ac.uk> Sent: 18 January 2024 09:06 To: Foxley, Sarah (STFC,RAL,ISIS) <sarah.foxley(a)stfc.ac.uk> Subject: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802]; Ticket=FIT-50655 ItemType=45056 WS=45054 When replying, type your text above this line. Facilities IT Support For information about Facilities IT Support, including our services, full contact details, news and self-help information please visit our web site<http://www.facilities.rl.ac.uk/itsupport/default.aspx>. Service desk hours: 08:30 - 17:00 (Mon to Thu) | 08:30 - 16:30 (Fri) To escalate this ticket please contact Paula Emery<mailto:paula.emery@stfc.ac.uk?subject=Escalation%20of%20ticket> or Simon Hodder<mailto:simon.hodder@stfc.ac.uk?subject=Escalation%20of%20ticket> ________________________________ Ticket Number: FIT-50655 YOUR TICKET HAS BEEN UPDATED IN THE FACILITIES IT SERVICE DESK Subject: FW: Unable to use timestamp.digicert - [Case Number: 03444802] Status: Closed Assigned to: Richard Lathrop; Ticket Description: (newest entry at the top) 11/01/2024 10:07 am | Rule: When I try outside of STFC network, i get same response with error 404. do you know if a specific port is required and are you able to test again before you need to do it next month? many thanks, Rowan ________________________________ 11/01/2024 10:03 am | Rule: Hi Sarah, What happens when you use the url of http://timestamp.digicert.com/ at home? Many thanks, Rowan ________________________________ 11/01/2024 09:42 am | Rule: Hi, Yes we are still having issues and they do need to be resolved. We will be trying to sign our next release in about a month’s time. We know it must be an issue with our network as we have tested this on a home PC and were able to do the signing steps. We really do need to be able to sign our Windows package to ensure that anti-virus software doesn’t disable Mantid as this causes a lot of problems for users. Thanks Sarah From: Digital Infrastructure (IT) Service Desk Sent: 11 January 2024 09:25 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Incident Updated: "FW: Unable to use timestamp.digicert - [Case Number: 03444802]". Ticket=INC-150472 ItemType=3766 WS=2613 - Digital Infrastructure Service Desk Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 09:41 am | Sarah Foxley - STFC UKRI: Apologies – I will resend the response to the previous e-mail to DI as I also have the same response direct from them. From: Facilities IT (RAL) Sent: 11 January 2024 09:27 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802]; Ticket=FIT-50655 ItemType=45056 WS=45054 Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 09:40 am | Sarah Foxley - STFC UKRI: Hi, Yes we are still having issues and they do need to be resolved. We will be trying to sign our next release in about a month’s time. We know it must be an issue with our network as we have tested this on a home PC and were able to do the signing steps. Thanks Sarah From: Facilities IT (RAL) Sent: 11 January 2024 09:27 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802]; Ticket=FIT-50655 ItemType=45056 WS=45054 Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 09:27 am | Rule: Hi Sarah, I am going through old tickets, I see that there is no response. Are you still having issues? When i connect to http://timestamp.digicert.com/ i get a 404 message, which indicates that it is getting past the firewall [cid:ho3niduh3ySC1XK2ODezQu3yJOFQqQHsHApswGce4NisUXEdNdWwxVJETCRbEjHI-10510997103101.png] many thanks, Rowan ________________________________ 11/01/2024 09:24 am | Rule: Hi Sarah, I am going through old tickets, I see that there is no response. Are you still having issues? When i connect to http://timestamp.digicert.com/ i get a 404 message, which indicates that it is getting past the firewall [cid:ho3niduh3ySC1XK2ODezQu3yJOFQqQHsHApswGce4NisUXEdNdWwxVJETCRbEjHI-10510997103101.png] many thanks, Rowan ________________________________ 05/07/2023 11:36 am | Rule: Hi Nets, Can you check the Firewall for this one? I'm assuming it's a firewall issue, no updates have put on the ticket but it's the best I can decipher. Regards Pete ________________________________ 28/06/2023 08:34 am | Rule: Hi Nets, Can you check the Firewall for this one? I'm assuming it's a firewall issue, no updates have put on the ticket but it's the best I can decipher. Regards Pete ________________________________ 27/06/2023 09:36 am | Sarah Foxley - STFC UKRI: Dear FIT, We are trying to digitally sign the Windows package of the latest Mantid release. It looks like we are blocked from doing the timestamp step. Is this something you can help with? We have the correct certificate and can sign it without the timestamp but would rather not if possible! We contacted DigiCert for help and they provided the response below. We get a blank website rather than a 404 error so we’re definitely being blocked from accessing the site. We need to do this 3 times a year so a long term solution would be preferable. Thanks Sarah From: DigiCert Support Sent: 26 June 2023 18:39 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: RE: Unable to use timestamp.digicert - [Case Number: 03444802] Hello Sarah, Thank you for reaching out to DigiCert Support. Your firewall might be blocking the site. What happens when you try to access the website? There is not a website there but if you get a 404 error it means the server was contacted and is up [cid:UqqbPAh0LHayMzoHGAubeA3WMGIDHE4cNV8818bvmIAvmxmaUGST3KblWLXoTLZk-73109971031019550485051454854455054954949455156454855.png] . If you don't get that message then perhaps the site is being blocked on your end, If you need any additional information feel free to contact us again. Bob DigiCert Support We are constantly looking for ways to improve our customer experience and would love to hear your feedback. Click Here for Survey<https://digicert.my.site.com/survey/survey/runtimeApp.app?invitationId=0Ki4…> or you can email my manager directly at: ts_manager(a)digicert.com<mailto:ts_manager@digicert.com> Thank you from the DigiCert Support Team! --------------- Original Message --------------- From: Sarah Foxley - STFC UKRI [sarah.foxley(a)stfc.ac.uk] Sent: 6/26/2023 6:09 AM To: support(a)digicert.com<mailto:support@digicert.com> Subject: Unable to use timestamp.digicert Dear Digicert Support, I am trying to sign and timestamp an applications we are trying to release. When I use the website http://timestamp.digicert.com it doesn’t seem to work and I get the error message SignTool Error: The specified timestamp server either could not be reached or returned an invalid response. When I have removed the command /tr http://timestamp.digicert.com and done the digital signature without the timestamp it has worked with no errors. What could the issue be? Is the service down? Many thanks Sarah Foxley Sarah Foxley Scientific Software Engineer Science and Technology Facilities Council Phone – 01235 446938 sarah.foxley(a)stfc.ukri.org<mailto:sarah.foxley@stfc.ukri.org> She/Her/Hers [cid:sRb31YqGIcrb0hWB31VlknOnH7h0Z5ypD5Ojtlxz2W0GVQk0tZ7zjOM3RCD2T5IV-10510997103101484849.png] [https://digicert.my.salesforce.com/servlet/servlet.ImageServer?oid=00D60000…] Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 18/01/2024 09:05 am | Rule: Hi Sarah, I am closing this ticket, please make a new one when you need to use timestamp again and still having issues. please reference this ticket too. Many thanks, Rowan ________________________________ # Ticket Update - Contact #

11 months, 2 weeks

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FW: [Mantid-tech] Let's Encrypt certificate expiration notice for domain "a.staging-mantidproject.org" (and 5 more)

by Sarah Foxley - STFC UKRI

-----Original Message----- From: Let's Encrypt Expiry Bot via Mantid-tech <mantid-tech(a)mantidproject.org> Sent: 15 January 2024 09:42 To: mantid-tech(a)mantidproject.org Cc: Let's Encrypt Expiry Bot <expiry(a)letsencrypt.org> Subject: [Mantid-tech] Let's Encrypt certificate expiration notice for domain "a.staging-mantidproject.org" (and 5 more) Hello, Your certificate (or certificates) for the names listed below will expire in 19 days (on 2024-02-04). Please make sure to renew your certificate before then, or visitors to your web site will encounter errors. We recommend renewing certificates automatically when they have a third of their total lifetime left. For Let's Encrypt's current 90-day certificates, that means renewing 30 days before expiration. See https://letsencrypt.org/docs/integration-guide/ for details. a.staging-mantidproject.org archive.a.staging-mantidproject.org download.a.staging-mantidproject.org testdata.a.staging-mantidproject.org upload.a.staging-mantidproject.org www.a.staging-mantidproject.org For details about when we send these emails, please visit: https://letsencrypt.org/docs/expiration-emails/ In particular, note that this reminder email is still sent if you've obtained a slightly different certificate by adding or removing names. If you've replaced this certificate with a newer one that covers more or fewer names than the list above, you may be able to ignore this message. For any questions or support, please visit: https://community.letsencrypt.org/ Unfortunately, we can't provide support by email. To learn more about the latest technical and organizational updates from Let's Encrypt, sign up for our newsletter: https://letsencrypt.org/opt-in/ If you are receiving this email in error, unsubscribe at: http://delivery.letsencrypt.org/track/unsub.php?u=30850198&id=6d866c78b1584… Please note that this would also unsubscribe you from other Let's Encrypt service notices, including expiration reminders for any other certificates. Regards, The Let's Encrypt Team _______________________________________________ Mantid-tech mailing list -- mantid-tech(a)mantidproject.org To unsubscribe send an email to mantid-tech-leave(a)mantidproject.org

11 months, 2 weeks

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FW: Ticket Update: Windows VM machines; Ticket=FIT-55334 ItemType=45056 WS=45054

by Sarah Foxley - STFC UKRI

From: Facilities IT (RAL) <FITservicedesk(a)stfc.ac.uk> Sent: 11 January 2024 11:29 To: Foxley, Sarah (STFC,RAL,ISIS) <sarah.foxley(a)stfc.ac.uk> Subject: Ticket Update: Windows VM machines; Ticket=FIT-55334 ItemType=45056 WS=45054 When replying, type your text above this line. Facilities IT Support For information about Facilities IT Support, including our services, full contact details, news and self-help information please visit our web site<http://www.facilities.rl.ac.uk/itsupport/default.aspx>. Service desk hours: 08:30 - 17:00 (Mon to Thu) | 08:30 - 16:30 (Fri) To escalate this ticket please contact Paula Emery<mailto:paula.emery@stfc.ac.uk?subject=Escalation%20of%20ticket> or Simon Hodder<mailto:simon.hodder@stfc.ac.uk?subject=Escalation%20of%20ticket> ________________________________ Ticket Number: FIT-55334 YOUR TICKET HAS BEEN UPDATED IN THE FACILITIES IT SERVICE DESK Subject: Windows VM machines Status: Waiting for Customer Assigned to: Olja Borojevic; Ticket Description: (newest entry at the top) 11/01/2024 11:28 am | Olja Borojevic: Hi Sarah, The VMs have a 16GB startup memory and then it has a maximum of 64GB . If you would like me to change the startup memory to more memory like 24GB i will need to shutdown the VM. Could you please let me know when is the best time to make a change . Best regards, Olja ________________________________ 11/01/2024 11:08 am | Sarah Foxley - STFC UKRI: Dear FIT, We currently have 4 Windows Virtual Machines for use on our development pipeline for Mantid. These are hosted by FIT. At present these machines only have 16GB RAM. We are finding this is not enough for our needs. Would it be possible to get VMs with more RAM? Many thanks Sarah Foxley (copying in Mantid DevOps Team for info) Sarah Foxley Mantid Team Leader and Mantid Project Manager Science and Technology Facilities Council Phone – 01235 446938 sarah.foxley(a)stfc.ukri.org<mailto:sarah.foxley@stfc.ukri.org> She/Her/Hers [cid:M3O9LX98zAw0oEkdzD0WMyzIDUcLYlj7hKtzfiXXzoQIH5M7wM1H4yt3K0mFXwNQ-10510997103101484849.png] Email sent by:sarah.foxley@stfc.ac.uk ________________________________ # Ticket Update - Contact #

11 months, 3 weeks

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