More good news...... From: Summers, Martin (STFC,RAL,SC) <martin.summers(a)stfc.ac.uk> Sent: 22 August 2024 11:19 To: Foxley, Sarah (STFC,RAL,ISIS) <sarah.foxley(a)stfc.ac.uk> Subject: Your STFC CLOUD VM "isis-cloud-linux-11" IP 172.16.103.234 has died and is unrecoverable Hello Sarah, The hardware system that was hosting your virtual machine "isis-cloud-linux-11" on IP address 172.16.103.234, ID add0fe4f-c3e6-441e-90ea-77e9809f147c has failed as the "hypervisor" that your VM was living on has had a catastrophic disk failure, which makes the virtual machine un-recoverable. Sorry to be the bearer of bad news ! Your best option is to build a new VM. If you are unable to delete the old VM - let me know and I can clear up the database from this side. We are tracking this issue at our end as Jira call STFCCLOUD-7763 if you wish a reference number. Regards, Martin Summers (STFCCLOUD support)