From: Digital Infrastructure (IT) Service Desk &lt;diservicedesk(a)stfc.ac.uk&gt; Sent: 18 January 2024 09:06 To: Foxley, Sarah (STFC,RAL,ISIS) &lt;sarah.foxley(a)stfc.ac.uk&gt; Subject: Incident Resolved: "FW: Unable to use timestamp.digicert - [Case Number: 03444802]". Ticket=INC-150472 ItemType=3766 WS=2613 - Digital Infrastructure Service Desk When replying, type your text above this line. Ticket Status: Resolved Incident: INC-150472 Subject: FW: Unable to use timestamp.digicert - [Case Number: 03444802] Assignee(s): DS Nets/Comms (L2).Michael Jones; DS Nets/Comms (L2).Rowan Watson; ________________________________ This query is considered resolved and will automatically close after 5 Working Days. ________________________________ Please read the description section below for details of the update. To update the ticket please reply to this email. You can review the ticket by clicking on this link Click here to view Incident in Browser<https://footprintsv20.fed.cclrc.ac.uk/footprints/servicedesk/application.html#runtimecontainer/view/workspace/17738/152132> and logging in with your Federal ID. Subject: FW: Unable to use timestamp.digicert - [Case Number: 03444802] Description: 18/01/2024 09:05 am | Rowan Watson: Hi Sarah, I am closing this ticket, please make a new one when you need to use timestamp again and still having issues. please reference this ticket too. Many thanks, Rowan ________________________________ 11/01/2024 16:22 pm | Rule: When I try outside of STFC network, i get same response with error 404. do you know if a specific port is required and are you able to test again before you need to do it next month? many thanks, Rowan ________________________________ 11/01/2024 10:07 am | Rowan Watson: When I try outside of STFC network, i get same response with error 404. do you know if a specific port is required and are you able to test again before you need to do it next month? many thanks, Rowan ________________________________ 11/01/2024 10:03 am | Rowan Watson: Hi Sarah, What happens when you use the url of http://timestamp.digicert.com/ at home? Many thanks, Rowan ________________________________ 11/01/2024 09:42 am | Sarah Foxley - STFC UKRI: Hi, Yes we are still having issues and they do need to be resolved. We will be trying to sign our next release in about a month’s time. We know it must be an issue with our network as we have tested this on a home PC and were able to do the signing steps. We really do need to be able to sign our Windows package to ensure that anti-virus software doesn’t disable Mantid as this causes a lot of problems for users. Thanks Sarah From: Digital Infrastructure (IT) Service Desk Sent: 11 January 2024 09:25 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Incident Updated: "FW: Unable to use timestamp.digicert - [Case Number: 03444802]". Ticket=INC-150472 ItemType=3766 WS=2613 - Digital Infrastructure Service Desk Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 09:41 am | Rule: Apologies – I will resend the response to the previous e-mail to DI as I also have the same response direct from them. From: Facilities IT (RAL) Sent: 11 January 2024 09:27 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802]; Ticket=FIT-50655 ItemType=45056 WS=45054 Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 09:40 am | Rule: Hi, Yes we are still having issues and they do need to be resolved. We will be trying to sign our next release in about a month’s time. We know it must be an issue with our network as we have tested this on a home PC and were able to do the signing steps. Thanks Sarah From: Facilities IT (RAL) Sent: 11 January 2024 09:27 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802]; Ticket=FIT-50655 ItemType=45056 WS=45054 Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 09:24 am | Rowan Watson: Hi Sarah, I am going through old tickets, I see that there is no response. Are you still having issues? When i connect to http://timestamp.digicert.com/ i get a 404 message, which indicates that it is getting past the firewall [cid:ho3niduh3ySC1XK2ODezQu3yJOFQqQHsHApswGce4NisUXEdNdWwxVJETCRbEjHI-10510997103101.png] many thanks, Rowan ________________________________ 07/07/2023 13:16 pm | Rule: Hi Nets, Can you check the Firewall for this one? I'm assuming it's a firewall issue, no updates have put on the ticket but it's the best I can decipher. Regards Pete ________________________________ 28/06/2023 08:34 am | Peter Worrall: Hi Nets, Can you check the Firewall for this one? I'm assuming it's a firewall issue, no updates have put on the ticket but it's the best I can decipher. Regards Pete ________________________________ 27/06/2023 09:36 am | Sarah Foxley - STFC UKRI: Dear FIT, We are trying to digitally sign the Windows package of the latest Mantid release. It looks like we are blocked from doing the timestamp step. Is this something you can help with? We have the correct certificate and can sign it without the timestamp but would rather not if possible! We contacted DigiCert for help and they provided the response below. We get a blank website rather than a 404 error so we’re definitely being blocked from accessing the site. We need to do this 3 times a year so a long term solution would be preferable. Thanks Sarah From: DigiCert Support Sent: 26 June 2023 18:39 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: RE: Unable to use timestamp.digicert - [Case Number: 03444802] Hello Sarah, Thank you for reaching out to DigiCert Support. Your firewall might be blocking the site. What happens when you try to access the website? There is not a website there but if you get a 404 error it means the server was contacted and is up [cid:UqqbPAh0LHayMzoHGAubeA3WMGIDHE4cNV8818bvmIAvmxmaUGST3KblWLXoTLZk-73109971031019550485051454854455054954949455156454855.png] . If you don't get that message then perhaps the site is being blocked on your end, If you need any additional information feel free to contact us again. Bob DigiCert Support We are constantly looking for ways to improve our customer experience and would love to hear your feedback. Click Here for Survey<https://digicert.my.site.com/survey/survey/runtimeApp.app?invitat… or you can email my manager directly at: ts_manager@digicert.com<mailto:ts_manager@digicert.com> Thank you from the DigiCert Support Team! --------------- Original Message --------------- From: Sarah Foxley - STFC UKRI [sarah.foxley(a)stfc.ac.uk] Sent: 6/26/2023 6:09 AM To: support@digicert.com<mailto:support@digicert.com> Subject: Unable to use timestamp.digicert Dear Digicert Support, I am trying to sign and timestamp an applications we are trying to release. When I use the website http://timestamp.digicert.com it doesn’t seem to work and I get the error message SignTool Error: The specified timestamp server either could not be reached or returned an invalid response. When I have removed the command /tr http://timestamp.digicert.com and done the digital signature without the timestamp it has worked with no errors. What could the issue be? Is the service down? Many thanks Sarah Foxley Sarah Foxley Scientific Software Engineer Science and Technology Facilities Council Phone – 01235 446938 sarah.foxley@stfc.ukri.org<mailto:sarah.foxley@stfc.ukri.org> She/Her/Hers [cid:sRb31YqGIcrb0hWB31VlknOnH7h0Z5ypD5Ojtlxz2W0GVQk0tZ7zjOM3RCD2T5IV-10510997103101484849.png] [https://digicert.my.salesforce.com/servlet/servlet.ImageServer?oid=00D60000…] Email sent by:sarah.foxley@stfc.ac.uk ________________________________ If this issue has Not been resolved to your satisfaction please reply to this message within the specified time period. If you have a request/issue that does not relate to this one then please raise a new ticket. Please Do not reply to this message. Tickets that are moved to Closed Status will not be monitored for updates. Please raise a new ticket to ensure that your request is actioned. DI Service Desk Support Details: Email: DIServiceDesk@stfc.ac.uk<mailto:DSServiceDesk@stfc.ac.uk> Telephone: 01235 44 (6611) Digital Infrastructure Home Page: https://org.stfc.ac.uk/shared/ITServices/SitePages/home.aspx Service Desk Home Page: https://org.stfc.ac.uk/shared/ITServices/CICTServiceDesk/SitePages/Home.aspx Support Hours: https://org.stfc.ac.uk/shared/ITServices/CICTServiceDesk/SitePages/Availabi…