FYI From: Facilities IT (RAL) &lt;FITservicedesk(a)stfc.ac.uk&gt; Sent: 29 February 2024 12:50 To: Foxley, Sarah (STFC,RAL,ISIS) &lt;sarah.foxley(a)stfc.ac.uk&gt; Subject: Ticket Update: Windows VM machines; Ticket=FIT-55334 ItemType=45056 WS=45054 When replying, type your text above this line. Facilities IT Support For information about Facilities IT Support, including our services, full contact details, news and self-help information please visit our web site<http://www.facilities.rl.ac.uk/itsupport/default.aspx>. Service desk hours: 08:30 - 17:00 (Mon to Thu) | 08:30 - 16:30 (Fri) To escalate this ticket please contact Paula Emery<mailto:paula.emery@stfc.ac.uk?subject=Escalation%20of%20ticket> or Simon Hodder<mailto:simon.hodder@stfc.ac.uk?subject=Escalation%20of%20ticket> ________________________________ Ticket Number: FIT-55334 YOUR TICKET HAS BEEN UPDATED IN THE FACILITIES IT SERVICE DESK Subject: Windows VM machines Status: Waiting for Customer Assigned to: Olja Borojevic; Ticket Description: (newest entry at the top) 29/02/2024 12:49 pm | Olja Borojevic: Hi Sarah, I've had a chat with Anthony and we are happy for the startup memory to be increased to 32GB, but potentially, we’ll need to switch your VM’s to “low priority” so that they’re shutdown in the event of multiple node failures when we don’t have enough resources to run everything. Let me know if you are happy with this and what time is the best as I will then need to shut down the VMs one by one to increase the memory. Best regards, Olja ________________________________ 28/02/2024 11:34 am | Olja Borojevic: Hi Sarah, Let me see what we can do. I need to have a quick chat with Anthony to see what is the best way to do it. As we will be deploying new Dev clusters that will take some of the load from the Production clusters . I will hopefully have some answers by tomorrow . Many thanks, Olja ________________________________ 28/02/2024 09:43 am | Sarah Foxley - STFC UKRI: Hi Olja, Apologies for the delay in responding. Is there any chance we can get higher than 24GB memory up? Our systems tests alone require 32GB of memory to run and so we currently have them turned off on Windows which is not ideal. Thanks Sarah From: Facilities IT (RAL) Sent: 11 January 2024 11:29 To: Foxley, Sarah (STFC,RAL,ISIS) Subject: Ticket Update: Windows VM machines; Ticket=FIT-55334 ItemType=45056 WS=45054 Email sent by:sarah.foxley@stfc.ac.uk ________________________________ 11/01/2024 11:28 am | Olja Borojevic: Hi Sarah, The VMs have a 16GB startup memory and then it has a maximum of 64GB . If you would like me to change the startup memory to more memory like 24GB i will need to shutdown the VM. Could you please let me know when is the best time to make a change . Best regards, Olja ________________________________ 11/01/2024 11:08 am | Sarah Foxley - STFC UKRI: Dear FIT, We currently have 4 Windows Virtual Machines for use on our development pipeline for Mantid. These are hosted by FIT. At present these machines only have 16GB RAM. We are finding this is not enough for our needs. Would it be possible to get VMs with more RAM? Many thanks Sarah Foxley (copying in Mantid DevOps Team for info) Sarah Foxley Mantid Team Leader and Mantid Project Manager Science and Technology Facilities Council Phone – 01235 446938 sarah.foxley@stfc.ukri.org<mailto:sarah.foxley@stfc.ukri.org> She/Her/Hers [cid:M3O9LX98zAw0oEkdzD0WMyzIDUcLYlj7hKtzfiXXzoQIH5M7wM1H4yt3K0mFXwNQ-10510997103101484849.png] Email sent by:sarah.foxley@stfc.ac.uk ________________________________ # Ticket Update - Contact #