31 Oct
2023
31 Oct
'23
12:23 p.m.
FYI if you haven't received it directly
From: STFC Cloud <STFC-CLOUD(a)JISCMAIL.AC.UK> On Behalf Of John Good - STFC UKRI
Sent: 31 October 2023 11:41
To: STFC-CLOUD(a)JISCMAIL.AC.UK
Subject: Re: STFC Cloud service update
Importance: High
Good morning,
We are pleased to inform you that the majority of the restart work for the cloud has been
completed successfully. We have restarted any VMs that were ACTIVE as of 09:20am on the
26th of October, as well as a portion of our L3 flavor VMs. User communities can now
start or recreate any remaining VMs or services at their leisure.
Note that despite this we are still operating at risk until 12:00 tomorrow.
Should you run into any issues with your VMs or the Cloud in general please raise a ticket
with cloud-support@stfc.ac.uk<mailto:cloud-support@stfc.ac.uk>
Additional notes:
* A small number of Hypervisors have experienced various hardware failures. We did
expect this and affected User Communities will be contacted individually.
* The Openstack Swift (object store) Service is still undergoing restoration works and
is to be considered Offline, further updates will follow.
* We are planning a few improvements to the Openstack Octavia (loadbalancers) service,
this service may appear unstable while those works take place.
Best regards,
STFC Cloud Operations Group
From: Good, John (STFC,RAL,SC)
Sent: Monday, October 30, 2023 4:53 PM
To: STFC-CLOUD@JISCMAIL.AC.UK<mailto:STFC-CLOUD@JISCMAIL.AC.UK>
Subject: STFC Cloud service update
Importance: High
Good afternoon,
We are pleased to inform you that the electrical testing in R89 was completed successfully
over the weekend. This has allowed us in the Cloud Operations Group to spend today
following our procedures to restore the service and, this work has progressed well. We
are continuing to test the full VM lifecycle through all stages and once satisfied, will
progress to starting up user VMs.
We will provide a further update on progress tomorrow.
Best regards,
John Good (he/him) | STFC Cloud Delivery Manager
STFC Rutherford Appleton Laboratory
Scientific Computing Department
Building R89 / F15
Harwell, Oxfordshire
OX11 0QX
Tel: +44 (0)1235 446294
E-mail: john.good@stfc.ac.uk<mailto:john.good@stfc.ac.uk>
[cid:image001.png@01DA0BEF.24BEBC20]<https://stfc.ukri.org/>
For STFC Cloud Documentation visit
https://stfc-cloud-docs.readthedocs.io<https://stfc-cloud-docs.readthedo…
To raise a support ticket with the cloud team please email
cloud-support@stfc.ac.uk<mailto:cloud-support@stfc.ac.uk>
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