18 Jan
2024
18 Jan
'24
9:15 a.m.
From: Digital Infrastructure (IT) Service Desk <diservicedesk(a)stfc.ac.uk>
Sent: 18 January 2024 09:06
To: Foxley, Sarah (STFC,RAL,ISIS) <sarah.foxley(a)stfc.ac.uk>
Subject: Incident Resolved: "FW: Unable to use timestamp.digicert - [Case Number:
03444802]". Ticket=INC-150472 ItemType=3766 WS=2613 - Digital Infrastructure Service
Desk
When replying, type your text above this line.
Ticket Status: Resolved
Incident: INC-150472
Subject: FW: Unable to use timestamp.digicert - [Case Number: 03444802]
Assignee(s): DS Nets/Comms (L2).Michael Jones; DS Nets/Comms (L2).Rowan Watson;
________________________________
This query is considered resolved and will automatically close after 5 Working Days.
________________________________
Please read the description section below for details of the update. To update the ticket
please reply to this email.
You can review the ticket by clicking on this link Click here to view Incident in
Browser<https://footprintsv20.fed.cclrc.ac.uk/footprints/servicedesk/application.html#runtimecontainer/view/workspace/17738/152132>
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Subject:
FW: Unable to use timestamp.digicert - [Case Number: 03444802]
Description:
18/01/2024 09:05 am | Rowan Watson:
Hi Sarah,
I am closing this ticket, please make a new one when you need to use timestamp again and
still having issues.
please reference this ticket too.
Many thanks,
Rowan
________________________________
11/01/2024 16:22 pm | Rule:
When I try outside of STFC network, i get same response with error 404.
do you know if a specific port is required and are you able to test again before you need
to do it next month?
many thanks,
Rowan
________________________________
11/01/2024 10:07 am | Rowan Watson:
When I try outside of STFC network, i get same response with error 404.
do you know if a specific port is required and are you able to test again before you need
to do it next month?
many thanks,
Rowan
________________________________
11/01/2024 10:03 am | Rowan Watson:
Hi Sarah,
What happens when you use the url of http://timestamp.digicert.com/ at home?
Many thanks,
Rowan
________________________________
11/01/2024 09:42 am | Sarah Foxley - STFC UKRI:
Hi,
Yes we are still having issues and they do need to be resolved. We will be trying to sign
our next release in about a month’s time. We know it must be an issue with our network as
we have tested this on a home PC and were able to do the signing steps.
We really do need to be able to sign our Windows package to ensure that anti-virus
software doesn’t disable Mantid as this causes a lot of problems for users.
Thanks
Sarah
From: Digital Infrastructure (IT) Service Desk
Sent: 11 January 2024 09:25
To: Foxley, Sarah (STFC,RAL,ISIS)
Subject: Incident Updated: "FW: Unable to use timestamp.digicert - [Case Number:
03444802]". Ticket=INC-150472 ItemType=3766 WS=2613 - Digital Infrastructure Service
Desk
Email sent by:sarah.foxley@stfc.ac.uk
________________________________
11/01/2024 09:41 am | Rule:
Apologies – I will resend the response to the previous e-mail to DI as I also have the
same response direct from them.
From: Facilities IT (RAL)
Sent: 11 January 2024 09:27
To: Foxley, Sarah (STFC,RAL,ISIS)
Subject: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802];
Ticket=FIT-50655 ItemType=45056 WS=45054
Email sent by:sarah.foxley@stfc.ac.uk
________________________________
11/01/2024 09:40 am | Rule:
Hi,
Yes we are still having issues and they do need to be resolved. We will be trying to sign
our next release in about a month’s time. We know it must be an issue with our network as
we have tested this on a home PC and were able to do the signing steps.
Thanks
Sarah
From: Facilities IT (RAL)
Sent: 11 January 2024 09:27
To: Foxley, Sarah (STFC,RAL,ISIS)
Subject: Ticket Update: FW: Unable to use timestamp.digicert - [Case Number: 03444802];
Ticket=FIT-50655 ItemType=45056 WS=45054
Email sent by:sarah.foxley@stfc.ac.uk
________________________________
11/01/2024 09:24 am | Rowan Watson:
Hi Sarah,
I am going through old tickets, I see that there is no response.
Are you still having issues? When i connect to http://timestamp.digicert.com/ i get a 404
message, which indicates that it is getting past the firewall
[cid:ho3niduh3ySC1XK2ODezQu3yJOFQqQHsHApswGce4NisUXEdNdWwxVJETCRbEjHI-10510997103101.png]
many thanks,
Rowan
________________________________
07/07/2023 13:16 pm | Rule:
Hi Nets,
Can you check the Firewall for this one? I'm assuming it's a firewall issue, no
updates have put on the ticket but it's the best I can decipher.
Regards
Pete
________________________________
28/06/2023 08:34 am | Peter Worrall:
Hi Nets,
Can you check the Firewall for this one? I'm assuming it's a firewall issue, no
updates have put on the ticket but it's the best I can decipher.
Regards
Pete
________________________________
27/06/2023 09:36 am | Sarah Foxley - STFC UKRI:
Dear FIT,
We are trying to digitally sign the Windows package of the latest Mantid release. It looks
like we are blocked from doing the timestamp step. Is this something you can help with? We
have the correct certificate and can sign it without the timestamp but would rather not if
possible! We contacted DigiCert for help and they provided the response below. We get a
blank website rather than a 404 error so we’re definitely being blocked from accessing the
site.
We need to do this 3 times a year so a long term solution would be preferable.
Thanks
Sarah
From: DigiCert Support
Sent: 26 June 2023 18:39
To: Foxley, Sarah (STFC,RAL,ISIS)
Subject: RE: Unable to use timestamp.digicert - [Case Number: 03444802]
Hello Sarah,
Thank you for reaching out to DigiCert Support.
Your firewall might be blocking the site. What happens when you try to access the
website? There is not a website there but if you get a 404 error it means the server was
contacted and is up
[cid:UqqbPAh0LHayMzoHGAubeA3WMGIDHE4cNV8818bvmIAvmxmaUGST3KblWLXoTLZk-73109971031019550485051454854455054954949455156454855.png]
.
If you don't get that message then perhaps the site is being blocked on your end,
If you need any additional information feel free to contact us again.
Bob
DigiCert Support
We are constantly looking for ways to improve our customer experience and would love to
hear your feedback. Click Here for
Survey<https://digicert.my.site.com/survey/survey/runtimeApp.app?invitat…
or you can email my manager directly at:
ts_manager@digicert.com<mailto:ts_manager@digicert.com>
Thank you from the DigiCert Support Team!
--------------- Original Message ---------------
From: Sarah Foxley - STFC UKRI [sarah.foxley(a)stfc.ac.uk]
Sent: 6/26/2023 6:09 AM
To: support@digicert.com<mailto:support@digicert.com>
Subject: Unable to use timestamp.digicert
Dear Digicert Support,
I am trying to sign and timestamp an applications we are trying to release. When I use the
website http://timestamp.digicert.com it doesn’t seem to work and I get the error
message
SignTool Error: The specified timestamp server either could not be reached or
returned an invalid response.
When I have removed the command /tr http://timestamp.digicert.com and done the digital
signature without the timestamp it has worked with no errors.
What could the issue be? Is the service down?
Many thanks
Sarah Foxley
Sarah Foxley
Scientific Software Engineer
Science and Technology Facilities Council
Phone – 01235 446938
sarah.foxley@stfc.ukri.org<mailto:sarah.foxley@stfc.ukri.org>
She/Her/Hers
[cid:sRb31YqGIcrb0hWB31VlknOnH7h0Z5ypD5Ojtlxz2W0GVQk0tZ7zjOM3RCD2T5IV-10510997103101484849.png]
[https://digicert.my.salesforce.com/servlet/servlet.ImageServer?oid=00D60000…]
Email sent by:sarah.foxley@stfc.ac.uk
________________________________
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