Dear all,
As part of the work to complete the Error Reporter Epic for our next prioritisation meeting error reports over a 4 week period from mid-September to mid-October were looked at. Of all the reports submitted
only 3% were actionable – i.e. only 3% had contact information to be able to request further information to try and resolve them and/or provided sufficient information to enable us to reproduce the error.
Clearly this highlights how important it is to overhaul the error reporting system. However, even if the epic comes up at the next prioritisation meeting in February (as we currently plan) we are unlikely to be able to start work until
the summer. Even then we might not get a solution in place before the end of 2024.
As a result I wonder if it would be possible for you to highlight this issue with your networks? The hope being we can improve on this figure a little before the new Error Reporter is in place. If we are only able to respond to around 3%
of error reports then it is no wonder we have gained a reputation for not doing anything. We have a much higher response rate for e-mails through to
mantid-help@mantidproject.org so I would recommend people use this rather than relying on the error reporter.
I have also highlighted this research to our partners on the Mantid Technical Working Group so that they can highlight the issue with their networks at the other facilities.
Many thanks
Sarah
Sarah Foxley
Mantid Team Leader and Mantid Project Manager
Science and Technology Facilities Council
Phone – 01235 446938
She/Her/Hers
