More good news......
From: Summers, Martin (STFC,RAL,SC) <martin.summers(a)stfc.ac.uk>
Sent: 22 August 2024 11:19
To: Foxley, Sarah (STFC,RAL,ISIS) <sarah.foxley(a)stfc.ac.uk>
Subject: Your STFC CLOUD VM "isis-cloud-linux-11" IP 172.16.103.234 has died and is unrecoverable
Hello Sarah,
The hardware system that was hosting your virtual machine "isis-cloud-linux-11" on IP address 172.16.103.234, ID add0fe4f-c3e6-441e-90ea-77e9809f147c has failed as the "hypervisor" that your VM was living on has had a catastrophic disk failure, which makes the virtual machine un-recoverable.
Sorry to be the bearer of bad news ! Your best option is to build a new VM. If you are unable to delete the old VM - let me know and I can clear up the database from this side.
We are tracking this issue at our end as Jira call STFCCLOUD-7763 if you wish a reference number.
Regards,
Martin Summers
(STFCCLOUD support)
I'm glad I didn't get round to posting that we were not going to take things offline because it does seem that we are still going to have to.....
From: Smith, Jodie (STFC,RAL,COO) <jodie.l.smith(a)stfc.ac.uk> On Behalf Of Estate-Helpdesk (RAL)
Sent: 13 August 2024 09:53
To: Estate-Helpdesk (RAL) <RALhelpdesk(a)stfc.ac.uk>; R3 Staff <RAL_R_3_Staff(a)stfc.ac.uk>; Digital Infrastructure (IT) Service Desk <diservicedesk(a)stfc.ac.uk>; Shuttle, Anthony (STFC,RAL,ISIS) <anthony.shuttle(a)stfc.ac.uk>
Cc: Bartram, Richard (STFC,RAL,COO) <richard.bartram(a)stfc.ac.uk>; Wiltshire, Andrew (STFC,RAL,COO) <andrew.wiltshire(a)stfc.ac.uk>
Subject: RE: R3 Planned Power Outage - 22nd August - Cancelled
Good morning,
Please ignore the below communications, this has been sent in error and we can confirm that the planned power outage is still scheduled for 22nd August.
Apologies for any confusion and inconvenience caused.
Kind Regards
Jodie Smith| Helpdesk Team Leader
Estates Services | Science and Technology Facilities Council
Estates Helpdesk: 01235 446644
Web: stfc.ukri.org<http://stfc.ukri.org/>
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From: Estate-Helpdesk (RAL) <RALhelpdesk(a)stfc.ac.uk<mailto:RALhelpdesk@stfc.ac.uk>>
Sent: 09 August 2024 15:24
To: R3 Staff <RAL_R_3_Staff(a)stfc.ac.uk<mailto:RAL_R_3_Staff@stfc.ac.uk>>; Digital Infrastructure (IT) Service Desk <diservicedesk(a)stfc.ac.uk<mailto:diservicedesk@stfc.ac.uk>>; Shuttle, Anthony (STFC,RAL,ISIS) <anthony.shuttle(a)stfc.ac.uk<mailto:anthony.shuttle@stfc.ac.uk>>
Cc: Bartram, Richard (STFC,RAL,COO) <richard.bartram(a)stfc.ac.uk<mailto:richard.bartram@stfc.ac.uk>>; Wiltshire, Andrew (STFC,RAL,COO) <andrew.wiltshire(a)stfc.ac.uk<mailto:andrew.wiltshire@stfc.ac.uk>>
Subject: R3 Planned Power Outage - 22nd August - Cancelled
Importance: High
Dear All
Unfortunately, due to complications, the planned power outage in R3 will no longer take place on the 22nd August as originally planned.
A revised date will be confirmed once known.
We apologise for any inconvenience caused.
With kind regards
Donna
Donna Green | Senior Customer Service Manager
Estates Services | Science and Technology Facilities Council
Ext: 5633 | Direct Dial: 01235 445633 | www.stfc.ac.uk<http://www.stfc.ac.uk/>
Mobile: 07857665153
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